Refund Policy

Shreenova Technology provides digital IT and algorithmic trading software services. Due to the nature of digital products and immediate access granted upon activation, all payments are generally non-refundable once a purchase or subscription is completed.

1. General policy

All fees paid to Shreenova Technology are non-refundable under normal circumstances. This applies to all subscription plans, one-time services and digital product access provided through our platform.

2. Eligible refund cases (limited exceptions)

Refunds may only be considered in exceptional cases, strictly at the discretion of Shreenova Technology management, such as:

• Duplicate payment for the same service or subscription period
• Failure to activate or deliver the service due to a verified technical issue from our end that cannot be resolved within a reasonable timeframe

Even in such cases, approval of a refund is not automatic and remains subject to internal review.

3. Non-refundable situations

Refunds will not be provided under any of the following conditions:

• Change of mind after purchase or subscription
• Lack of usage or understanding of the software or system
• Trading losses or market-related performance outcomes
• Issues arising from third-party brokers, APIs, exchanges or external platforms
• Partial usage of services during an active subscription period
• Expectations of guaranteed profit, return or performance

4. Subscription & billing

All services are billed in advance on a monthly, quarterly or annual basis depending on the selected plan. Once a billing cycle has started, it is considered active and fully consumed.

5. Cancellation policy

• Users may cancel their subscription at any time to stop future billing
• Cancellation will only stop the next renewal cycle
• No refunds will be provided for the ongoing or already active subscription period
• Access to services will continue until the end of the paid billing cycle

6. Refund request process

Any eligible refund request must be submitted to Shreenova Technology support and must include registered account details, payment transaction ID, and a clear explanation of the issue.

7. Processing of approved refunds

If a refund is approved, it will be processed within a reasonable timeframe and credited back to the original payment method. Processing time may vary depending on the bank or payment gateway.

8. Final authority

Shreenova Technology reserves the full right to accept or reject any refund request without obligation to provide justification. All decisions made by management are final and binding.

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